Terms of Service

These Terms of Service ("Terms") govern your access to and use of Raise the Roof, a software-as-a-service platform operated by Steel Bridge Capital Group LLC, a Pennsylvania limited liability company ("Company," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Raise the Roof is an investor relationship management (CRM) platform designed for real estate operators raising private capital. Features include investor contact management, deal tracking, lead scoring, outreach tools, and dialer integrations. The Service is provided on a subscription basis.

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Each subscription creates a "Workspace" that may include multiple users. The Workspace owner is responsible for the actions of all members within that Workspace.

You must be at least 18 years old and have the legal authority to enter into these Terms to use the Service. Accounts created for or on behalf of a business represent that you have authority to bind that business to these Terms.

The Service is offered on a paid subscription basis with a 14-day free trial. You must provide valid payment information to start a trial. You will not be charged until your trial period ends.

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. All fees are in U.S. dollars and are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice to existing subscribers.

During any active Launch Special promotion, the discounted rate is locked for subscribers who sign up before the promotion end date, for as long as they maintain an active, continuous subscription. The rate reverts to the then-current standard rate if the subscription lapses and is reactivated.

Payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's terms of service. We do not store your full payment card details.

You may cancel your subscription at any time through the billing portal in your Workspace settings. Upon cancellation, you retain access through the end of your current paid billing period. No refunds are issued for unused portions of a subscription period, including when downgrading to a lower plan mid-period.

You agree not to use the Service to:

• Violate any applicable federal, state, or local laws or regulations, including securities laws
• Send unsolicited commercial messages (spam) or contact individuals without a lawful basis to do so
• Upload or transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Scrape, reverse engineer, or reproduce any part of the Service without written permission
• Use the Service for any purpose other than lawful private capital fundraising activities
• Impersonate any person or entity or misrepresent your affiliation

You are solely responsible for ensuring your use of the Service — including all outreach, SMS, and calling activities — complies with applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any applicable state telemarketing laws.

You retain ownership of all data you upload or create within the Service ("Customer Data"), including investor contact information, deal data, and communications. You grant us a limited license to host, process, and transmit your Customer Data solely to provide the Service.

You represent that you have all necessary rights and consents to upload and use Customer Data in the Service, and that doing so does not violate any third party's rights.

Upon account termination, we will retain your data for 30 days, after which it may be permanently deleted. You may request an export of your data before termination.

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by or licensed to Steel Bridge Capital Group LLC. Nothing in these Terms transfers any intellectual property rights to you. You may not copy, modify, distribute, sell, or lease any part of the Service.

The Service integrates with third-party services including Twilio (voice and SMS), Stripe (payments), Resend (email), Supabase (infrastructure), and Anthropic (AI features). Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability or conduct of third-party services.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

The Service is a CRM and productivity tool. We make no guarantees about fundraising outcomes, investor interest, or capital raised. Results depend entirely on your own efforts, relationships, and deal quality.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEEL BRIDGE CAPITAL GROUP LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Steel Bridge Capital Group LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of any third party's rights.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. Sections 7 through 15 survive termination.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Pennsylvania. You waive any right to participate in a class action lawsuit or class-wide arbitration.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at legal@raisetheroof.app.